Job Title: Assistant Manager

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Company: Sigma9 CX - Your Trusted Customer Care Service Agency

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Location: RT Nagar, Bangalore

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Employment Type: Full-time

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Experience: Minimum 10 years of experience in the backyard BPO industry

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About Sigma9 CX:

Sigma9 CX is a leading customer care service agency dedicated to delivering exceptional customer experiences. With a strong commitment to excellence, we provide top-tier customer support solutions. Join us as an Assistant Manager, where your extensive 10+ years of experience in the backyard BPO industry will be instrumental in driving our operations to new heights.

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Job Purpose: The Vice President of Sigma9CX will provide strategic leadership and direction for the delivery of high-quality services to our global clientele. They will ensure operational efficiencies, robust financial management, and foster a culture of excellence within the team, all while ensuring compliance with industry regulations and standards.

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Key Responsibilities: 

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Strategic Planning:

• Define and implement strategic plans aligned with the Sigma9CX's vision, mission, and objectives.

• Develop and execute innovative strategies for service expansion and process improvements.

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Client Relationship Management:

• Establish strong relationships with key clients, understanding their needs and ensuring service delivery meets and exceeds expectations.

• Handle client issues promptly and effectively, ensuring client satisfaction.

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Operational Leadership:

• Oversee daily operations, ensuring they are efficient and effective.

• Monitor performance metrics, identifying areas for improvement and implementing necessary changes.

• Manage operational risks, implementing strategies to mitigate them.

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Financial Management:

• Oversee Sigma9CX's financial performance, ensuring profitability.

• Develop and manage budgets, reducing costs where possible without affecting service quality.

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People Management:

• Lead and manage a high-performing team, fostering a positive and productive work environment within Sigma9CX.

• Develop talent within the team, providing opportunities for training and professional growth.

• Ensure staff performance aligns with Sigma9CX's goals and objectives.

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Business Development:

• Identify and pursue new business opportunities, including partnerships, acquisitions, and new market entry for Sigma9CX.

• Collaborate with the sales and marketing team to attract new clients.

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Compliance:

• Ensure all operations are conducted in compliance with industry regulations, standards, and Sigma9CX policies.

• Stay updated on industry trends and changes in regulations, implementing necessary changes in Sigma9CX operations.

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Qualifications:

• Bachelor's degree in Business Administration or related field. An MBA or related advanced degree is preferred.

• A minimum of 10 years of experience in a leadership role within the industry.

• Excellent leadership and team management skills.

• Strong financial acumen.

• Exceptional communication and negotiation skills.

• Proven track record of managing client relationships and delivering high-quality service.

• This job description provides a comprehensive outline of the duties and responsibilities of the Vice President in Sigma9CX. However, duties might vary depending on the specific needs of Sigma9CX.

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